Doug Gray currently serves as Director of Enterprise Data & Analytics within Southwest Airlines’ Technology Department. In this role, Doug is responsible for leading all teams involved in Analytical Data Foundation Solutions, Data Platform Engineering, Business Intelligence & Reporting Solutions, Self-Service Analytics Solutions, Advanced Analytics Solutions, and Solutions for major commercial, operations and enterprise programs.
Doug implemented an Aircraft Recovery Irregular Operations Optimizer, which assists Southwest’s dispatchers in reorganizing the flight schedule and passenger flow in response to service disruptions. Doug also implemented SkyMAX and SkySYM, a schedule optimizer and partner program that maximize profit and on time performance. Doug later rolled out the Gate Optimizer and the Enhanced Passenger Demand Forecaster, tools that analyze constraints to assign planes to specific gates and forecast passenger loads across the system on any given day, respectively.
Doug is also an Adjunct Professor of Analytics at SMU’s Cox School of Business in the IT/Operations Management Department where he teaches an elective on Business Analytics to Executive MBA Students.